Privacy Policy

PACHA we respects your privacy and is committed to protecting the personal data you provide. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website hosted at www.pachasg.com, in accordance with the Personal Data Protection Act (PDPA) of Singapore.

1. Information We Collect

When you visit our website, we may collect the following types of data:

• Device Information: This includes your IP address, browser type, time zone, referring websites, and interaction data (e.g., pages visited).

• Personal Information: This includes your name, email address, contact number, delivery address, payment details, and any other details submitted via forms (e.g., WhatsApp chat or newsletter sign-ups).

• Order Information: When you make a purchase or attempt to do so, we collect data necessary to process and fulfill your order.

We collect only data that is necessary, with your knowledge and consent, and in a manner consistent with the PDPA.

2. Why We Collect Your Data

• To process your orders and deliver eco-friendly PACHA products

• To respond to customer service requests or queries

• To improve website functionality and user experience

• To send you marketing communications only if you opt in

• To comply with any legal obligations

We do not sell your data or share it with third parties for commercial gain.

3. Data Retention and Protection

Your data is stored securely on our servers and is only retained for as long as necessary to fulfill the purposes outlined above, or as required by Singapore law. We adopt reasonable technical and administrative safeguards to prevent unauthorized access, disclosure, or misuse.

4. Your Rights Under Singapore’s PDPA

You have the right to:

• Access and correct your personal data

• Withdraw your consent at any time

• Request deletion of your data (subject to legal requirements)

• Raise concerns or complaints regarding your data privacy

For any of the above, please contact us at: mail@pachasg.com

5. Third-Party Links and Integrations

Our site may contain links to third-party websites (e.g., WhatsApp, payment gateways). We are not responsible for the privacy policies or content of those sites. Please review their privacy statements before providing any personal data.

6. International Data Transfers

While our operations are based in Singapore, some services (e.g., payment gateways or analytics tools) may involve data storage outside Singapore. We ensure such transfers comply with PDPA requirements through proper data protection arrangements.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

8. Contact Us

If you have any questions about this policy or how we handle your personal data, please contact us at:

📧 Email: mail@pachasg.com
🌐 Website: www.pachasg.com